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All the information you need to manage your subscription.
Weekly Schedule + Payment Renewals
Payment renewals take place first thing on Monday morning.
Once your subscription has renewed, you can then manage your account for the upcoming week, wherein you may either:
Selecting Your Weekly Meals
After your payment renewal has processed on Monday morning, click “Select Meals” at the top of the Sprout homepage to jump right to our meal selection page.
Meal selections are open available until Midnight on Wednesday.
Please Note:
As of now, meals can only be pre-selected for future weeks with our Monthly Plans.
For our Weekly Plans, meals can only be selected after the payments have been processed on Monday morning.
Skipping a Delivery
Once your payment renewal has processed on Monday morning, you are then able to jump on to your account and skip the upcoming delivery.
You must first have a delivery "credit" on your account before you are able to skip a delivery. Once your payment renewal has processed and you have a “credit” on your account, you can then skip as many weeks thereafter as needed!
To skip the current delivery week, click below:
Our meal containers are fully reusable, microwave and dishwasher safe, and we will collect them upon your next delivery so please wash them and set them aside for next week! If you have containers, please stack them as seen + leave them out by 10:00 AM for easy pickup.
Please wash your containers thoroughly, if they return to us dirty they must be disposed of, thus breaking our goal of being as close to zero-waste as possible! The sauce cups are only recyclable as of now.
To modify your number of weekly meals, simply startup a new subscription with your desired meal total for the following week. Doing this will automatically override your previous subscription, and your new plan will come into effect with the next payment renewal. If you would like to modify your meal number for the current week after payments have processed, please contact us at hello@sproutsociety.ca
With our subscriptions, there are no strings attached - if you need to cancel your subscription, no worries! Simply log on to your profile and under "My Subscription," click cancel and your plan will be cancelled and will not renew going forward.
Any outstanding deliveries (pre-paid or skipped weeks) will still be fulfilled - please view any outstanding upcoming deliveries at the bottom of your "My Subscription" page. To skip/defer any upcoming orders, please use the "SKIP" function.
On our Weekly Subscribe + Save plans:
On our Monthly Subscribe + Save plans: